Help & FAQ

Simply go to gliglish.com/free and start a conversation. To get the best results:

• Make sure your microphone works. If needed, try this online microphone test. For more help, see the microphone help page.
• Record in a quiet place, without background noise 🧘‍♀️. Results depend on your microphone, but loud noises and background music will get picked up by voice recognition.

When you're ready, press the Record button and get talking! Gliglish is patient, does not judge you, and people love talking to it to improve their speaking. You're free to talk about whatever you want. Just tell Gliglish what you need! 🙂

First, check that your microphone works at all with this online microphone test. If it works there, it should work on Gliglish too.

For step-by-step instructions for your browser and device, see the microphone help page.

iPhones have two distinct volume settings: one for media playback and one for recordings and calls. Here's how to adjust each:

• Media playback volume: used for music, videos, and sounds in apps, including Gliglish before the microphone is activated. Adjust it with the side volume buttons, or with the volume slider in the Control Center.
• Recordings/call volume: used during phone calls and when the microphone is activated in apps. Adjust it by pressing the side volume buttons while the microphone is active.

So if Gliglish sounds quiet on your iPhone: press the volume-up button while the teacher is talking to you.

Yes! Gliglish is available for iPhone and iPad: download the app on the App Store.

On Android, open gliglish.com in your browser and use the "Add to Home Screen" button in the main menu. You get a Gliglish icon on your phone and the app opens fullscreen: one tap away, just like a native app.

See the roadmap, and vote for what you want next.

Your first payment is not refundable. Gliglish is free to try, with speaking time every day, and that free version exists precisely so you can make up your mind before paying. AI is expensive to run: every time you speak and Gliglish answers, it costs me money.

Renewals are different. If you forgot to cancel and have barely used the new period, cancel your subscription first, then ask for that payment back from your billing page, within 7 days of the charge. Your access ends straight away when you do.

Subscriptions bought in the iPhone or iPad app are handled by Apple, not by me. Sign in at reportaproblem.apple.com, choose "I'd like to" then "Request a refund", pick a reason, pick Gliglish, and submit.

Open your profile page and click "Manage your subscription". It works whether you subscribed on the website or in the mobile app.

Alternatively, you can also go to:

• gliglish.com/billing, if you subscribed on the website;
• your Apple subscriptions, if you subscribed in the iPhone or iPad app (Apple handles those).

You keep your access until the end of the time you paid for.

This is about subscriptions bought on the website. If you subscribed in the iPhone or iPad app, Apple holds your payment details, not me, and you manage them in your Apple account.

Your card is held by Stripe, my payment provider. Gliglish never sees your card number and never stores it.

While a subscription is running, Stripe keeps one payment method on file, because it needs a way to bill you. Once your subscription ends, the card can be removed: open your profile page, click "Manage your subscription", then open "Payment methods".

Either way, a subscription that has ended is never charged again.

The free version gives you 10 minutes of speaking every day. Gliglish Plus is unlimited: practice as much as you want.

Time spent with your language is the best predictor of how good you get. The more you speak, the faster you learn 😎

If you did not find your answer above, the fastest way to reach me is on 𝕏/Twitter: @fabiensnauwaert. I read it first, and other learners get the answer too.

For anything about your account or a payment, use email: [email protected], or simply reply to any email you have received from me.

If you're learning English, here are a dozen projects created to help you:

• Click & Speak teaches you 96% of American English, with a focus on speaking: the top 5,000 words with audio, phonetics, examples, and lively dialogues;
• American IPA Chart teaches you the sounds of American English, visually and memorably (free);
• Minimal Pairs trains your ears on those sounds: two words, one sound of difference (free);
• FrequencyList shows you which words to learn first: the 5,000 most common words in spoken English (free);
• How to Learn English shows you modern methods to improve your English every day (free);
• Listglish trains your English listening comprehension;
• BilingueAnglais is my blog about becoming bilingual in English, in French.

If you're not learning English: I will incorporate the best of these projects into Gliglish. For now, check out FrequencyList.com.

I've learned four foreign languages and been teaching English since 2007. Gliglish is my first project to teach more languages. I hope you'll enjoy using it as much as I have fun building it! 🤗